Ocean Hotels & Tourism respects the privacy of your personal information and is committed to ensuring its proper collection, storage, use and disclosure.
Under no circumstances will Ocean Hotels & Tourism sell or make available information to marketing agencies or similar parties who are not involved with Ocean Hotels and Tourism.
The statement below addresses relevant privacy issues for Ocean Hotels and Tourism.
Information Ocean Hotels & Tourism Collects
Our web server collects the following types of information for statistical purposes about visitors to the Ocean Hotels & Tourism website:
- the number of users who visit the website
- the date and time of visits
- the number of pages viewed
- the country or region of users
- traffic patterns
- the address of the referring site
All of this data is anonymous and Ocean Hotels & Tourism will make no attempt to identify users or their browsing activities. The purpose of this information is to evaluate the performance of the website and to improve the content and format for its users.
Visitors to the website provide various kinds of information in several different ways. Some visitors choose to submit personal information through subscription and entry forms, booking forms and requests for more information, either through emails, response devices or other methods. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, email address or information about what you like and do not like.
When booking accommodation online or paying for other services, we may request your credit card number to complete the transaction or your mailing address to ensure delivery. Similarly, guests at our hotels and other individuals may provide information to Ocean Hotels and Tourism.
Ocean Hotels & Tourism will not collect sensitive information about you such as details of your race, political beliefs, religion or health. However this may be required where we are providing you with specialised services (such as access requirements for a disability).
Use Of Personal Information
Ocean Hotels & Tourism uses the personal information collected to provide you with our services and to assist in making your experience with us a satisfying one. Information is also collected to establish and maintain proper business records.
Your personal information may also be used by Ocean Hotels & Tourism to notify you about new products, services or promotions from time to time.
Ocean Hotels and Tourism’s guests also have the ability to make reservations via the hotels' 24 hours reservations telephone numbers (contact details of all properties are listed in this website).
Will Your Information Be Given To Anyone Else?
All personal information collected by Ocean Hotels & Tourism is only made available to those authorised individuals who need to handle that information for the purposes outlined in this policy. In some circumstances, personal information may also be disclosed outside Ocean Hotels and Tourism.
For example, we may disclose personal information to third parties to whom Ocean Hotels & Tourism contracts out specialised functions (such as mailing houses and printing companies). In such cases we will require an undertaking from such persons to comply with the National Privacy Principles and Information Privacy Principles and to not use the personal information for any purposes beyond the scope of our contract with them.
Personal information may also be disclosed to third parties only for the purpose of completing your transaction with us (for example, your credit card provider), providing the services you have requested (for example booking a tour for you) and for the purposes of associated administration (for example frequent flyer number and expenditure details will be sent to the relevant airline).
Ocean Hotels & Tourism will also disclose personal information when required by law and may disclose it when reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
Third Party Links On Our Site
Some websites store, including Ocean Hotels & Tourism’s, information in a small text file called a "cookie" on your hard disk.
Cookies contain information about you and your preferences. For example, if you enquire about rates and availability, the site might create a cookie that contains the details you entered. Or, it might only contain a record of which pages within the site you visited, to help the site customise the view for you the next time you visit.
Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your email name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
No other use is, or can be made of the information contained in these cookies, and there is no trace of individual sessions.
Information Customers Provide
By knowing customer preferences, Ocean Hotels & Tourism can more effectively and conveniently provide special offerings tailored to the requirements of our customers.
Depending on the service you are accessing, you could be asked at various times to provide information including, but not limited to, your name, email address or information about what you like and do not like. When requesting a booking online, we may request your credit card number to complete the reservation, or your mailing address to ensure delivery.
Visitors to the Site may choose to submit information to Ocean Hotels & Tourism when they elect to:
- request a brochure
- request a reservation
- submit a question or comment via the Site's "Contact Us"
- apply to/request further information on any of the Ocean Hotels & Tourism marketing programs
- apply for a job
The information you provide when you visit the Site is used to enhance the services offered on the Site and to personalise other special offers from Ocean Hotels and Tourism, to provide you with products and services that we think will be of interest to you.
Ocean Hotels & Tourism administers a number of marketing programs. Members of the general public may elect to participate in these programs and will be required to submit personal information through subscription forms, booking forms or requests for more information either through emails, response devices or other methods.
The Purpose And Usage Of Information Collected
Ocean Hotels & Tourism will not use your personal information for any purpose you would not reasonably expect us to. Your information may be used by Ocean Hotels & Tourism to enable us to enhance our relationship with you, however it is your decision whether you wish to provide us with the information necessary for this service.
All personal information collected by Ocean Hotels & Tourism will be used to ensure our marketing programs function properly, both from a functional and operational perspective and for planning and product development, to ensure that our marketing programs are tailored to suit your needs. The personal information collected is fundamental in order for you to participate in the various marketing programs. If you have chosen to receive news and deals online, this will be sent to your nominated email address, as well as other emails keeping you up-to-date about other products and services. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.
On termination of your participation in any of the Ocean Hotels & Tourism programs, your contact details will be noted as closed and your details will be deleted from our databases.
As a participant in Ocean Hotels & Tourism programs, one of the benefits your membership may include is mailings. These mailings include details relating to you and may include special promotional offers. If you would prefer not to receive these communications, you have the right to "opt out". A choice to opt out will be included on these occasions. Alternatively, you can write to Ocean Hotels & Tourism and request that you receive no further information.
Opt Out / Removal From Our List
All our email communication with you requires your consent, whether explicit or inferred. The emails you receive will contain details regarding unsubscribing from our database.
If you do not want to receive email or posted offers from Ocean Hotels & Tourism Hotels generally please let us know by contacting Ocean Hotels & Tourism International's Privacy Officer at the address detailed above, or by sending an email message to .
If you want to be removed from our mailing list, please provide Ocean Hotels & Tourism with your complete name and address. If your request relates to a particular hotel then please contact the General Manager of that hotel directly in writing.
If you follow the instructions for "un-subscribing" included as part of Ocean Hotels & Tourism Hotels' regular email offers, your name will be removed from the mailing list for that publication/email offer only.
Reasonable steps are taken to ensure the security of personal information from such risks as loss or unauthorised access, destruction, use, modification or disclosure.
Access And Correction
You have a right to seek access to information which Ocean Hotels & Tourism Hotels holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Australian or New Zealand Privacy Acts to seek access to the personal information held by a specific Hotel or business, then please contact the Hotel or business General Manager directly. If you wish to access information held by Ocean Hotels & Tourism at our Corporate Office, then you should address your request in writing to our Privacy Officer.
Please note that in the interests of protecting the privacy of all our customers, if you request details of any personal information held by us, we will need to identify you properly. To do this, we may telephone you or require your current name and address (or any former addresses that may assist in identification) and a copy of a form of identification such as a current driver's license or passport.
We will assume, unless you tell us otherwise, that your request relates to our current records about you. This will include the personal information about you, which is held on our databases and files. Generally, we will not charge you for our costs of providing access to our current records about you. For legal and administrative reasons, Ocean Hotels & Tourism Hotels may also store records containing personal information in its archives. You may seek access to the records held by Ocean Hotels & Tourism which are not current records, but if you do so, we may charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide our Privacy Officer with your request for correction (contact details are set out above). Any requests for correction will be dealt with promptly.
Complaints And Enquiries
Please contact us if you believe:
- someone has gained access to your personal information
- we have breached our privacy obligations or your privacy rights in any way